Shipping policy

🚚 SHIPPING POLICY

Thank you for shopping with Catelo. We are committed to processing and delivering your order as efficiently and securely as possible.

 

ORDER PROCESSING

• Orders are typically processed within 1–2 business days after successful order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

 

DELIVERY

• Estimated delivery time is 7–10 business days across most locations in India.

• Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

• While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to factors beyond our control.

 

ORDER UPDATES

• Once your order has been confirmed and dispatched, you will receive order updates via WhatsApp, Email, and SMS using the contact details provided during checkout.

• Tracking details will also be shared whenever available, allowing you to monitor the progress of your shipment.

SHIPPING ADDRESS

• Please ensure that your shipping address and contact details are accurate before placing your order.

• Catelo is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

NEED HELP?

If you have any questions regarding your order or shipment, we're here to help.

Email: adroit9012@gmail.com

We aim to respond to all customer inquiries within 24 business hours.

Thank you for choosing Catelo. We truly appreciate your trust and look forward to serving you.